Customer Service

For all customer service queries please complete the online form below or email us at customercare@balanceme.com. To get in touch via phone please call +44 (0)20 7593 1070 lines are open 9:00am - 5:30pm (Monday - Friday) excluding weekends and public holidays. 

Alternatively please contact us through direct message on Facebook or Instagram and we will respond within 48 hours. 

Opening hours

Monday to Friday 9am to 9pm (GMT)
Saturday 10am to 6pm
Sunday 10am to 4pm