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Continue shoppingOnly one coupon code can be used per order. Check that the promotion is still valid. If you are still experiencing problems, please do contact us by email customercare@balanceme.com and we will be able to investigate the issue.
Unfortunately we are unable to make any changes to your order once it has been placed as it is sent directly to our warehouse. This includes adding additional products.
You can find details on delivery and shipping times on our delivery information page.
To redeem your welcome discount you need to sign up to receive emails from Balance Me. We will email you with a coupon code that entitles you to 15% off your first order. If you cannot find the email in your inbox then please look in your spam/junk folders.
If you have forgotten your password, you can reset it here. Simply enter the email address you registered with and you will receive an email with a new password.
Please check your junk/spam folder. If there is no confirmation email, please check the account you have used to pay to see whether payment has been taken. If you have been charged please contact us and we will investigate. If you have not been charged, the transaction has not been processed and you will need to re-order your items.
Please contact us immediately and we will do our best to cancel the order. Unfortunately if your products have been shipped we are unable to cancel it.
Unfortunately we are unable to change any part of your order once it has been placed as it is sent directly to our warehouse. Please contact us immediately if you wish to cancel the order.
Contact us as soon as possible and if the order has not been shipped, we will do our best to make the amendment. Unfortunately if the order has already been shipped we cannot make any changes.
We can send orders internationally. We ship to all of Europe excluding Denmark. For information on where to purchase Balance Me in any country please see our stocklist information.
Yes, we sell electronic gift vouchers in the following values - £5, £10, £20 and £50. They are also available in the same values in Euros and US dollars. They are valid for 24 months from date of purchase for online orders at balanceme.com.
Unfortunately we are unable to send out any free samples, however the majority of our Balance Me collection is available to buy in travel size so you can try our range before committing to the full sized product.
If you are interested in reviewing our products then please contact customercare@balanceme.com
Our products are manufactured in the UK.
We use 100% pure essential oils that are authentic and non-adulterated from trusted sources. We use high-grade essential oils and where appropriate cold pressed extraction. We never use harsh solvent extraction methods.
None of our products are tested on animals and we do not distribute to countries where testing is obligatory. In addition we do not use ingredients that are tested on animals.
We do not use any acrylates or any acrylic substances of any kind within our products.
We use a gentle, nature identical preservative combination approved by Ecocert: Benzyl Alcohol and Dehydroacetic Acid. We are extremely dedicated to using only the finest ingredients that solve skin concerns without creating others and would not use anything that we did not believe in.
Once opened Balance Me products should be used within 6 months. If you have any queries about your products, please contact customercare@balanceme.com
lot of our products contain Vitamin E which can come from wheat or soy sources and so unfortunately may contain gluten. Further to this, our Cleanse and Smooth Face Balm contains oat powder and we also use wheat germ oil in some of our body oils.
We do, however, have the following products which are gluten free:
• Wake Up Lotion
• Pure Skin Face Wash
• Flash Cleanse Micellar Water
• Congested Skin Serum
• Balancing Face Moisturiser
If you have additional questions contact us at customercare@balanceme.com
The majority of our products are vegan friendly, however there are a few products in which we use beewax and lanolin. The following products are not suitable for vegans;
• Super Moisturising Hand Cream
• Stellar Beauty Balm
• Cleanse and Smooth Face Balm
• Pre and Probiotic Cleansing Milk
• Pre and Probiotic Radiance Cream
• Super Berry Cleansing Balm
Our Super Moisturising Body Oil was created for Rebecca when she had her first baby and both founders used Balance Me products throughout their pregnancies but as a company we always err on the side of caution and would advise speaking to your doctor of midwife for advice.
Yes, all Balance Me products are suitable for vegetarians
We actively don’t use palm oil in our Balance Me products and work with our suppliers to use Responsibly sourced ingredients.
Our mission is to source responsibly, reuse/reduce/replace wherever possible and encourage our customers to recycle. Our individual products contain information about recycling, and always check your local recycling point about what they can recycle as it differs across the UK and worldwide.
• We use a cardboard box as our outer packaging when shipping our products meaning there are no plastic bags used
• The cartons used for all individual products is made using FSC certified card
• We use a minimum of 50% recycled plastic in our bottles
• Our pumps are not currently recyclable so please remove these before recycling the bottles when you have finished your product
• The packing chips used in our parcels are plant based EcoFlo chips, they are made from starch and are 100% biodegradable. You can compost them, reuse them, or dissolve them in water
Read our blog to find more detailed information regarding our mission for a cleaner planet.
Our refer a friend scheme allows anyone who has an account and shops with us to share a unique personalized link with their friends – this link can be shared as many times as you like and enables your friend to get £10 off their first £30 shop with Balance Me. Once their order has been shipped you will receive a £10 voucher as well to spend as you wish. Once logged in please go to your rewards portal to start sharing your refer link with your friends.
Referred friends
The Referrer
